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Privacy Policy

Cookies Privacy policy Terms and Conditions Condiții generale privind furnizarea serviciilor poștale ANPC ANPC - SAL ODR ANSPDCP

This Privacy Policy applies to the https://www.personalbuyer.com website or any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (the "Website") and/or times when you share your personally identifiable information with us through other voluntary means. We value our customers' privacy and appreciate your confidence that we will respect your privacy in a careful and sensible manner. By visiting the Website and/or using the products and services made available to you on the Website, you are agreeing to the terms of this Privacy Policy.

This Privacy Policy is a legally binding agreement between you and incorporated as a legal entity PERSONAL BUYER S.R.L., registered under the laws of Romania (the “Company” or "us"). The Privacy Policy applies to any processing activities by the Company resulting from your use of our services, as defined in our Terms and Conditions. The processing activities shall cover the use, collection, retention, storage, security, disclosure, transfer, disposal, and any other processing of personal data, defined by the applicable laws.

Please read this policy carefully. It explains when, where, and why we collect personal data of our users, how we use such data, the conditions under which we may disclose it to others, your rights in respect of your personal data, and how we keep it secure.

Occasionally, at our sole discretion, we may change this Privacy Policy, so we will kindly ask you to regularly check this page to ensure that you are aware of any changes. We will be posting such changes on this page and update the Privacy Policy modification date at the top of this page. In case of significant changes to this Privacy Policy, we would inform you separately of the relevant changes.

To provide you with our services and the Website, including to allow you to order and deliver products using our Website, administer your account and to optimize your experience we need to use the information that we collect in a number of different ways.

We also use the information for marketing and advertising purposes. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, we and our partners will use your personal information (including your name, email address and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information (including supplemental information received from partners that we append to our existing customer information as described below), to tailor these messages to you. You may unsubscribe from our email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt out instructions in the promotional emails that are sent to you.

We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others’ websites and mobile applications. In addition to the information about your visits to our Website or usage of our mobile application (if any), our service providers may also use the information about your interactions with other websites or applications to target advertisements for products and services available on the Website or from our partners.

Please scroll down to find out the detailed purposes for which we collect your information, what specific information is collected and the legal basis for which we purpose that data.

To register and manage your account on our Website, we collect your name, email, password and other additional details you may wish to add in your account, like phone number, addresses and gender. The legal basis is the provision of our services to you.
To fulfill the orders you make through our Website, we collect your name, addresses, phone number, order details, like the products you are buying, the size and price. The legal basis is the provision of our services to you.
To collect payment from you we collect your payment information, which comprises the credit/debit card’s number, holder’s name and CVV. We do not store them and only transfer them to our authorized payment providers. The legal basis is the provision of our services to you.
To provide you with our customer services (including helping you to solve any issue you have with our services, updating you about any change to our terms of service, or contacting you to know how was your experience with us) we collect your name, email, password and addresses and your contact history with us (including phone records of our conversations). The legal basis is the provision of our services to you and our legitimate interests in retaining you as a customer.
To monitor the quality of our customer services, we collect your name, email, password and addresses and your contact history with us. The legal basis is the legitimate interests in running our business.
To administer, maintain and optimize our Website and our services, we collect your device information (such as your device IP address and device type), Cookie identifiers and browsing information. The legal basis is the legitimate interests in running our business.
To send you marketing communications and personalized offers, we collect your name; email; phone number; addresses; date of birth; purchase history; browsing history and behavior; device information; shopping preferences; cookie identifiers; internal identifiers; country. The legal basis is the legitimate interests of electronic direct marketing of similar products and services to that which you have acquired using our Website or, when such is not applicable, your consent.
To manage our loyalty programs, we collect your name; email; phone number; addresses; date of birth; browsing history and behavior; device Information; nickname; cookie identifiers. The legal basis is our legitimate interests in running our business.
To provide you with personalized recommendations and enhance your experience, we collect your name; email; phone number; addresses; date of birth; purchase history; browsing history and behavior; device information; shopping preferences; nickname; cookie identifiers; Internal identifiers; country; spent tier level and wealth. The legal basis is our legitimate interests in running our business and improving our Website and your experience.
Carry on research, analysis, enquiries and surveys on your use of our Website, we collect your name; addresses; email; device information, legal basis is our legitimate interests in running our business and improving our Website and your experience.
Advertising and retarget advertising of our and our partners products and services, we collect your email, cookie identifiers and device information. The legal basis is our legitimate interests in running our business.
To produce aggregated statistical reports, we use your order history, provided that the result of such reports do not identify you. The legal basis is our legitimate interests in running our business and improving our Website.
To manage requests and complaints. When we receive a request or complaint (‘enquiries’) from a person, we create a file containing the details of the enquiry. This normally contains the identity of the requestor or complainant and any other individuals involved in the enquiry. We will use the personal data from your enquiry only in order to process the request or complaint, check on the level of our services and provide you with the comprehensive response. Such data will be processed on a contractual basis as we will use it to provide you with information you have intentionally requested. Without this data we will not be able to consider your issue and give you a response regarding it.