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Україна
Personal Buyer delivery service together with global logistics partner Nova Global launched delivery to Ukraine from European and American online stores
Now you can conveniently receive and pay for your orders, as well as return them if necessary.
How to receive your order with Personal Buyer in 4 steps?
1
Step
Choose the product you like in the online store
At the checkout stage, choose delivery from our partner
2
Step
Personal Buyer will inform you about the status of your order. Receive your order at a branch office, parcel locker or by a courier in Ukraine
You can also make a payment via the link for faster and more convenient receipt of your order.
3
Step
Personal Buyer provides you with the options to verify the goods in your order upon delivery.
If there is something wrong with the product, you can return your order without paying for it.
4
Step
Personal Buyer gives you the option to pay for your order upon receipt
Scan the QR code
on the box with your order or follow the link in the message.
Our partners
What you need to know if your order is over €150
The limit of the value of parcels without payment of customs duty and VAT in Ukraine is: 150 EUR
If you have chosen goods that cost more than €150, you must pay for them in accordance with the laws of Ukraine:
Value Added Tax (VAT) and Customs Duty, which are calculated by the State Customs Service of Ukraine on the day the parcel is imported into the country in Ukrainian hryvnias (UAH) at the National Bank's exchange rate using the following formula: (Cost of goods - €150 + Customs duty (Cost of goods - €150) * 10%) * 20%. For an example, please refer to the fourth column in the table.
Example
Customs limit exceeded
150€ +
VAT / Customs duty
Customs duty = 10% of the amount over €150
VAT = 20% of the amount over €150 + Customs duty
VAT = 20% of the amount over €150 + Customs duty
Example
Parcel value – €170
Example of how to calculate customs payments
Customs duty: (170-150) * 10% = €2,00
VAT: (170-150+2)*20% = €4,40
Total amount of customs payments: €6,40
VAT: (170-150+2)*20% = €4,40
Total amount of customs payments: €6,40
Should your order amount exceed €150, we will additionally provide you with the option to pay taxes and duties upon delivery.
How you can return your order via Personal Buyer?
If you have any questions or comments about your order or product, you can easily return it by following the terms of return policy or contact the support service of the online store
To return items purchased from an online store
1
Get familiar with Alensa
return policy.
Return Policy
2
If necessary, please contact the Alensa customer service department.
Contacts1
Get familiar with Notino
return policy.
Return Policy
2
If necessary, please contact the Notino customer service department.
Contacts1
Get familiar with InaEssentials
return policy.
Return Policy
2
If necessary, please contact the InaEssentials customer service department.
Contacts1
Get familiar with Ksisters
return policy.
Return Policy
2
If necessary, please contact the Ksisters customer service department.
ContactsTariffs
from US
from EU
Door
Price per parcel
Price per kg
USD
UAH
USD
UAH
6,00
222,00
10,00
370,00
6,00
222,00
8,00
296,00
from US
from EU
Depot / Parcelshop
Price per parcel
Price per kg
USD
UAH
USD
UAH
5,25
194,00
9,97
367,00
5,25
194,00
7,97
293,00
Advantages
Delivery from the EU within 5 days
Payment upon
delivery
Friendly customer care team
Easy
returns
Get in touch with us
Should you have any questions or comments regarding delivery and payment, please contact our customer care team via the messenger app or by phone.
Copyright © 2024 Personal Buyer S.R.L. - Toate drepturile rezervate
J23/2735/2023, CUI RO47468211, Street. CALEA BUCURESTILOR nr. 224K county, ILFOV, 075100, România
