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Terms and conditions

Cookies Privacy policy Terms and Conditions Condiții generale privind furnizarea serviciilor poștale ANPC ANPC - SAL ODR ANSPDCP

These terms and conditions, together with the information and policies contained in the pages on the website and any other documents referred in these terms and conditions (the "Terms and Conditions") set out the legal terms that apply to your use of our website https://www.personalbuyer.com, any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the "Websites" and “Website” being a reference to any one of them) and the other services that we provide.

When we refer to "we", "us" or "our", we mean PERSONAL BUYER S.R.L., a company registered in Romania, J23/2735/2023, CUI RO47468211, registered address: street. CALEA BUCURESTILOR nr. 224K county, ILFOV, 075100, Otopeni city, Romania (the "Company"). Where we refer to "customer", "you" or "your" we mean you, the person using our services.

Please read these Terms and Conditions carefully and make sure that you understand them before using our services. Please note that by using our services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use our services and you should leave the Website immediately. If you continue to use the Website we will take this as your acceptance of these Terms and Conditions.

Please note that we may amend these Terms and Conditions from time to time, so please check the Website regularly, and each time you use our services.

3.1. Order Procedure

If you would like to use our Service please choose "NOVA GLOBAL" as a delivery option during the checkout process in the online shop. The customer may choose delivery in a postal office or delivery by a courier to the customer's specified address.

Kindly note that the availability of the Services as delivery option may vary depending on the online shop, the customer's location, and the specific products or order value.

3.2. Delivery

The estimated delivery date of your order will be stated in your order confirmation email. For orders shipped from outside the European Union (EU), the delivery time can vary based on several factors. These factors include the shipping method chosen, customs processing, the destination country's location, local holidays, and any unforeseen circumstances that may affect the shipping process. While it's difficult to provide an exact estimate due to the variables involved, customers can typically expect international orders to be delivered within a range of several days to a few weeks, for example usual delivery time for orders from USA to the EU ranges from 7 days to 30 days.

3.3. Payment

Once the order is ready to be shipped, the delivery personnel (a courier) transports the package to the customer's specified address or such order is dispatched to the postal office. Upon arrival, the courier presents the package to the customer for inspection, or such order can be inspected by the customer in the postal office (depending on the delivery method chosen by the customer during the checkout process in the online shop). The customer pays the total amount due for the order by following the link from a QR code printed on the parcel or by following the link sent by the Company on the customer’s email, Viber or in SMS.

The link will direct the customer to the payment page on our Website with prefilled details of the customer and the order. Once you click pay, you will be taken through the payment process managed by our acquiring provider (specified in our Available payment methods herein), where you should follow the online instructions.
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We use acquiring providers at our sole discretion for all our transaction processing. The payment provider may change at any time without notice.
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After receiving the payment the Company sends a receipt or proof of payment on the customer’s email. The receipt shall include the order details, the paid amount, and any other relevant information.

3.4. Returns and cancellations

If you are not satisfied with your order after its inspection, please promptly contact the online shop's customer support. Inform them about the situation and provide details of your order, including the reasons why you are refusing to accept and pay for the package. Describe any issues with the order, such as incorrect or damaged items, discrepancies with the product description, or any other valid concerns. Provide any relevant evidence, such as photographs, if necessary. The customer support representative will guide you on the next steps based on the online shop's policies and procedures. They may initiate an investigation into your concerns or offer alternative solutions, such as a return, exchange, or refund process. Follow their instructions and provide any requested information or documentation promptly. Please note that specific steps and policies for handling a situation where a customer refuses to pay for the order may vary depending on the online shop's practices.

If you would like to return the product after it was delivered and paid, please review the online shop's return policy and follow the specific instructions provided by such online shop. Please note that some types of the products cannot be returned and refunded.

The Goods listed in this clause are strictly prohibited from handling by us and our Services:

money (bills, coins), bank cards (whether debit or credit), securities, checks, checkbooks, bonds, lottery tickets, etc.;
precious metals, precious and semi-precious stones, jewelry;
antiques (including antique books), products over 100 years old, works of art of original origin (not copies). The сustomer shall be exclusively liable to prove on its own expenses that the objects are not of cultural value ;
explosive substances, compounds, objects equipped with them, detonation devices;
flammable gases, non-flammable and non-toxic gases (liquid cryogenic gases), toxic gases;
compressed and liquefied gases for domestic and industrial use;
flammable liquids;
flammable solid substances and substances at risk of spontaneous ignition;
poisonous and potent substances in any physical state, regardless of the form and quality of their packaging;
caustic and corrosive substances;
infectious substances, i.e. substances containing pathogenic organisms that cause disease in humans or animals;
goods of military purpose and dual use;
seals, car license plates;
live animals and plants (including live trees and other plants, bulbs; grain crops; edible fruits and nuts; seeds, fruits and grains; medicinal plants);
fur, skins, stuffed animals, feathers, ivory and products made from it;
pornographic materials, counterfeit and falsified products;
human remains, human organs, human tissues, ashes;
narcotic drugs, psychotropic substances, their analogues and precursors;
medicinal products;
used personal items (clothes, shoes) in dirty condition;
used automobile, aviation, etc. spare parts;
special technical means of secretly obtaining information;
poaching equipment;
alcoholic beverages, tobacco and tobacco products, excise goods;
food products, except for those that meet all of the following requirements at the same time:

the actual weight of products addressed to individual is no more than 10 kilograms;
the products are sent in the manufacturer's packaging and the packaging has not been opened;
products do not require a special temperature regime (different from room temperature);

unmarked containers that contain liquid (except for soft drinks in the manufacturer's package that has not been opened);
metals and scrap metal;
other items prohibited for export from the online shop's country/import to the customer’s country.

The Company may unilaterally refuse from provision of any Services regarding any goods that it considers potentially dangerous.

The Company shall not be liable for any parcels containing prohibited items accepted by mistake, and reserves the right to open a package at any stage of the delivery and check its contents, if it is suspected that the package contains prohibited items that may endanger human health or other parcels, as well as items prohibited from being carried through the territory of other countries. In the event of suspicions about the possible transportation of prohibited products, the Company shall take appropriate actions in accordance with the applicable laws, such as refusing to accept the parcels and returning them to the online shop if they have already been accepted. In such a case, the Company has the right to demand that the customer pay all costs and losses incurred as a result of the event.

The Company exclusively owns all rights, title, and interest in Personal Buyer’s logo, the names of individual services and their logos, patents, copyrights (including rights in derivative works), trademarks or service marks, logos and designs, trade secrets and other intellectual property embodied by, or contained on the Website and relating Web-pages, documentation etc.

We are the owners or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, user interfaces, visual interfaces, photographs, digital downloads, data compilations and software including the presentation and compilation of the same) (the "Content").

The Company will have the exclusive ownership of all present and future existing rights to the Content of every kind and nature everywhere. You may not reproduce, distribute, rent, lease, sell, distribute, license, copy, modify, publicly perform or display, transfer, transmit, publish, edit, adapt, create derivative works based on the Content, or otherwise use the Content. This Website also contains many valuable trademarks, names, titles, logos, icons identifying the Company’s Services or the third-parties’ products, and other proprietary materials owned and registered by the Company or the third-parties (the "Trademarks”). The reproduction, copying, or redistribution for commercial purposes of any Content of the Website and any use of the Trademarks as domain names, account identifiers or as search terms, without the written permission of the Company is strictly prohibited.

All Content is by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved.

You shall never use any Company’s or the third parties’ logos or marks for commercial and public use without our express permission, unless otherwise explicitly indicated by the Company. You shall not copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit or otherwise use any of the Company’s or the third parties’ logos or marks. You also shall not make any public statement or issue any press release related to the Company’s services without our express permission. There are no implied licenses under these Terms and Conditions and all accompanying documents, and any rights not expressly granted to you hereunder are reserved by the Company. Under these Terms and Conditions, you are entitled to use any logos or marks for your personal, non-commercial purposes exclusively.